Significant Improvements to an Organization’s In-House Data Governance and eDiscovery System

Situation

A large financial services company with more than 8000 employees, $3 billion in annual revenue, and 500 locations across North America was challenged by disparate internal and external legal teams, subsequently contracted eDiscovery vendors, and data repositories that created operational and cost inefficiencies. The client’s internal cost structure consisted of a monthly subscription to an antiquated technology that had limited functionality in terms of full-service eDiscovery. Beyond internal costs, the client received monthly invoices from each law firm they utilized to complete the rest of their eDiscovery workflow. Each law firm managed to a different billing model for the services they performed that hindered performance and operational metric tracking. The organization recognized a need for a centralized location to index and access data to reduce security concerns, administrative overhead, and excess expenses associated with ad hoc eDiscovery contracts. After additionally identifying key limitations when searching company data within the Office 365 interface, the IT department’s Head of eDiscovery began searching for an enhanced solution to better address the organization’s data management needs.

Solution

Following a competitive RFP process, KLD was selected to provide a holistic solution for addressing the Company’s information governance and eDiscovery needs. The Company chose to replace their disparate, legacy eDiscovery solutions with KLD’s proprietary platform, the Nebula Ecosystem, across their entire organization. Nebula offered a comprehensive approach incorporating the Nebula Big Data cloud repository and the Nebula end-to-end eDiscovery solution that addressed all use cases within the EDRM. The client preferred Nebula’s automated collection functionality, user-friendly interface, robust capabilities, and seamless workflow. The Nebula Ecosystem has allowed more efficient data management for small and large cases alike, enabling the organization to enhance efficiencies, reduce risk, improve ease of administration, and control costs with a consistent billing structure.


Insurance Giant Leverages Nebula to Improve ECA and DIY eDiscovery

Situation

A global insurance provider partnered with KLDiscovery for the better part of a decade using alternative review platforms with the support of our managed services team. Due to the pandemic’s effect on external operations, the company was interested in a solution that would easily support a fully internal eDiscovery process when necessary, thereby alleviating outsourced litigation tasks and reducing additional strain on the department’s budget.

Solution

The client was impressed by the innovation of Nebula, KLDiscovery’s end-to-end eDiscovery solution, which offered improvements to user autonomy, flexibility, and ease of use, as well as the ability to stage data in the cull repository for early data insights. The company was also persuaded by the propriety-nature of the tool, enabling the client to influence the roadmap of future software development. After making the decision to fully migrate to Nebula, the client transitioned an active portfolio consisting of over 300 matters and made it their trusted eDiscovery platform of choice for all newly initiated projects.